Frequently Asked Questions

A pre-qualification provides an estimate of how much you may be able to borrow based on the financial information you provide. It’s a great first step to help you understand your potential homebuying budget.

A pre-approval is a more detailed review that includes verification of your income, assets, and credit to determine how much you may qualify to borrow. Because pre-approval is conditional, it's important to keep your finances and employment situation consistent through closing.

Lenders focus on five key areas: your credit, housing, assets, income, and ratios. Qualification isn’t based on just one area. Lenders will look at the complete picture to determine qualification and to find the loan program that best fits your situation.

Yes. Prequalifying with Inspire allows you to compare loan options, costs, and programs to make sure you're getting the best fit for your needs. There's no obligation, and it only takes a few minutes.

If you're comparing lenders, multiple mortgage-related credit inquiries made within a 45-day window generally count as a single inquiry, so you can shop around with minimal impact to your credit. Prequalifying will typically lead to only a small, temporary dip in your score.

Yes. Inspire Home Loans is the affiliate lender of Century Communities. We work closely with Century Communities' sales and construction teams, so your home financing stays on track with your home building schedule. While many buyers appreciate the convenience of this partnership, you're always free to choose the lender that's right for you.

The documentation required varies by borrower and loan program, but it typically includes items like pay stubs, tax returns, W-2, and bank statements. Additional documentation may be required. Your Loan Officer will guide you through the process and let you know what is needed. See our full Document Checklist for more details.

Please upload documents through your borrower portal. To protect your personal and financial data, we do not accept documents by email or text.

As your loan moves through different stages of the loan process, documents can expire or require updated versions to confirm your financial situation hasn't changed. This helps ensure your loan stays on track and helps prevent delays as you approach closing.

When researching rates, it's important to remember that mortgage rates vary based on your credit profile, down payment, loan program, discount points applied, and current market conditions. For the most accurate rate, let's connect you with a Loan Officer for a personalized quote.

The best time to lock your rate can depend on a few factors, including your closing timeline and market conditions. Your Loan Officer can help you evaluate your options and determine the best time to lock based on your situation.

A fixed-rate mortgage offers stability, with the same interest rate and payment throughout the life of the loan. An adjustable-rate mortgage (ARM) is a more flexible option that begins with a lower fixed rate for a period of time, such as 5 or 7 years, and then adjusts based on market conditions. Depending on your goals and how long you plan to own the home, one option may be a better fit than the other.

We offer a wide range of home financing solutions, including Conventional, FHA, VA, USDA, Fixed-Rate, Adjustable-Rate Mortgage (ARM), and Jumbo loan programs.

We also provide specialized financing options for borrowers with unique financial situations, including:

• Down Payment Assistance programs
• Bank Statement Loans
• Interest Only Loans
• 1099 and P&L Loans

Your Loan Officer can help find the program that's right for you.

While checking your own credit is a great way to get a general sense of your credit health and monitor errors or fraud, it may not accurately reflect the score reviewed by your Loan Officer. That's because different credit scoring models are used for different purposes, such as credit cards, auto loans, and mortgages. As a result, the score you see on your own may differ from the one used to evaluate your mortgage application.

A credit inquiry typically has only a small impact on your score. If you're comparing mortgage lenders, multiple credit checks made within a 45-day period are generally counted as a single inquiry, so you can shop around with confidence.

Keep in mind that credit scores naturally change over time, so it's normal for different lenders to see slightly different scores if they pull your credit on different days.

The Ascent Club is a free program for Inspire Home Loans customers that provides personalized guidance to help you achieve your homeownership goals. Once enrolled, your Loan Officer can help you create a savings plan for your down payment and closing costs, identify opportunities that may help strengthen your credit profile, and better understand your debt-to-income ratio.

Getting started is easy! Simply complete an online prequalification and our team will determine if The Ascent Club is the right fit for you.

Within 10–14 business days from closing, you'll receive a Welcome Package in the mail with your loan number, instructions for setting up an online account, and payment options.

Yes, register here to set up online access and manage your loan anytime.

Our customer care team is available at 855.876.9219, Monday through Friday from 8:00 a.m. to 9:00 p.m. ET and Saturday from 8:00 a.m. to 3:00 p.m. ET. You can also browse our Help Center for quick answers anytime.

A Notice of Servicing Transfer is very common in the mortgage industry. It simply means that a new company will be responsible for servicing your mortgage. Your loan terms, interest rate, and monthly payments will remain the same. The main difference is where you send your payments and who you'll contact for customer service after the transfer.

If you receive a Notice of Servicing Transfer, the letter will provide important details about when the transfer takes place, where to send future payments, and who to contact with questions about your loan.